They will never get a penny or anything from me and my family and friends anymore. Are they really helping people I have Questions? If they treated the donors and people helping them like that, how do they treat their workers? This is how goodwill treat the people who are helping them. Thanks for google we got the number and schedule a pick up over the phone. So I emailed them with the email they provided me and let them know we got our money back and they need to mail every items that I won that they have not mail to me and I still have maybe 10 items to pick up from my local goodwill and no access to schedule a pick up. By then goodwill had already deactivated my account so I don’t have a way to complain. So my sister called the credit card company and opened a claim and they canceled the purchase. I keep emailing them you need to give me more guidance. Emailed goodwill right away, no response, than a message “we don’t refund delivered items, here’s the post office number deal with them” by then I had already went to the post office no answer. I got a text from the post office said “delivered” and it wasn’t in my mailbox. I emailed goodwill and asked them to camouflage the earrings in a box so it will not be so obvious because every time I bought jewelry Fedex has problems finding the item and scared me to death because of the price but never lost anything until this Christmas. This Christmas I won a bid for my sister the total came to $415.00. I can’t even estimate how much we spent on goodwill yearly. I’m the bidder so I buy for everyone, from over $2,000.00 wedding ring to kids game. My family and I buy everything from goodwill. Well, after looking on this review, there is no where to post the shipping charge pic. The FTC says they are going to open a case and email me a case number because there is no way possible this can be done, ESPECIALLY since Goodwill is a 501c organization. I called the USPS and they have no idea how it can legitimately be done because the item is weighed and billed by the Post Office so the only conclusion is, Goodwill is pocketing the extra money. Then IF you happen to win the auction your shipping and handling will increase as much as or more than 50^ over the shipping "estimate AND, as the picture shows, they blatantly bill you for 8 lbs on a 1 lb item. If you bid on something and are about to get a good deal, all of a sudden within the last minute the bid will go up to 1 penny below your high bid OR if you are really low on the bid price it will close with you as a high bid but when you check after the auction, you were miraculously outbid THEN a week later the same location will have the same unique item with the same description and the same pics up for auction again. You can probably find 95% of this stuff on EBay for half the price, and there is a level of protection for buyers. DO NOT DO BUSINESS WITH THEM, THE RISK IS FAR TO HIGH. Another instance FedEx told them that they deliver an item to the wrong address - however it still was a terrible fight for a refund. My Credit card company went after them and I finally received a refund. I had an item go to Texas, when I’m in Florida - however they did not want to give me a refund. If you do not receive an item be prepared to go to PayPal or your credit card company for assistance, they may or may not want to issue you a refund. They will sell broken items, as if they are working - however many a just junk worthy of the trash can. They take pictures at angles so you may not see all the defects. Spent a great deal of money on this website. Does not respond or rarely respond to any email communication.
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